Our return policy

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Any items not personalised

As long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.

If you return an item requesting a refund within 14 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method.

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We aim to refund you within 14 days of having received the returned item.
 

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Any refunds processed will be for the cost of the item and not the original delivery charge.

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Personalised items

We are unable to accept returns on personalised items unless we have made a mistake with spelling or if the item has been received damaged.

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Original Condition

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
 

• Personalised items.

• Face + Body products if opened, used or protective seal is not intact.

• Underwear if the hygiene seal is not intact or any labels have been broken.

• Swimwear if the hygiene seal is not intact or any labels have been broken.

• Pierced jewellery if the seal has been tampered with or is broken.

• Face coverings if the seal has been tampered with or is broken.

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None of this affects your statutory rights.

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If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached (e.g., shoes should be returned with the original shoe box).

 
Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
 

Fair use

If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads etc we reserve the right to decline a refund or cancel future orders.